Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 9am-6pm
Order
How do I change my order information?
How do I change my order information?
If you need to change any details in your order, please contact us as soon as possible at support@yogipace.com. We are here to help and will do our best to accommodate your request.
How can I track my order status?
How can I track my order status?
Once your order is on its way, we'll automatically send you an email with the tracking number and shipping details. If you happen to miss this email or need any extra help, please don’t hesitate to reach out to our customer service at support@yogipace.com.
How to cancel my order?
How to cancel my order?
To cancel your order, please contact our customer service team as soon as possible at support@yogipace.com. However, if your order has already been shipped, we'll need to process it as a return instead.
Will I be charged customs tax?
Will I be charged customs tax?
For international orders outside the U.S., you may be subject to customs duties and fees. The amount varies by country, and we’re unable to provide an exact estimate since these charges are set by local authorities. We recommend checking with your local customs office if you have any questions about potential fees.
Exchanges & Exchanges
What is your Return & Exchange Policy?
What is your Return & Exchange Policy?
- You have 30 days to decide if an item is right for you. If not, you can return or exchange it within 30 days of receipt.
- Returned items must be in new condition, unwashed, unstained, and with original tags attached. Any items that are damaged or stained may only be eligible for a partial refund, up to 50% of the total payment.
- Please make sure to keep the original plastic bag with the Yogipace logo and use it to seal your return.
- You are responsible for the shipping costs to send items back to the Yogipace warehouse. For orders within the U.S. (Continental United States only), returns should be sent to our U.S. warehouse address. For orders outside the U.S., returns should be sent to our warehouse in China.
- Yogipace is not responsible for lost or damaged packages. If you entered the wrong address, please contact us immediately to correct it before we ship your order. Otherwise, Yogipace is not responsible for incorrect addresses provided by customers.
- All shipping fees are non-refundable, except for orders over $50.
- Once your return is received in the warehouse, please allow up to one week for your account to be credited.
- If you wish to return an item, please contact support@yogipace.com to request a return label. We will not accept returns without a return label.
Can I return or exchange an item I purchased?
Can I return or exchange an item I purchased?
If you’re not completely satisfied with your purchase, you can return or exchange it within 30 days of receipt. Please ensure the items are in new condition, unwashed, and unstained.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
To start a return or exchange, please email us at support@yogipace.com. We will provide you with instructions and a return label.
Is there a fee for returns or exchanges?
Is there a fee for returns or exchanges?
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
How long does it take to process a return or exchange?
How long does it take to process a return or exchange?
Once we receive your items, please allow up to one week for processing. Refunds will be issued to your original payment method.
What if my item is damaged or defective?
What if my item is damaged or defective?
If you receive an item that's damaged or defective, don't worry - we're here to help! Please get in touch with us right away at support@yogipace.com, and we'll take care of the issue for you.
General
Do you offer bulk or wholesale ordering?
Do you offer bulk or wholesale ordering?
Yes, we certainly do! If you're interested in placing a bulk or wholesale order, please reach out to us at sales@yogipace.com. Just let us know the styles, sizes, and colors you're interested in, and we'll be more than happy to assist you with your order.
What products can be customized?
What products can be customized?
At Yogipace, we're delighted to offer inseam customization for all our pants. This service allows you to tailor the fit perfectly to your individual measurements. To customize your pants, simply let us know your preferred inseam length. Reach out to our customer service team at support@yogipace.com, and we'll take care of the details to ensure you get the perfect fit!
Where can I find sizing information?
Where can I find sizing information?
Our detailed size guide is readily available on each product page for your convenience. However, if you're still uncertain about the perfect fit, we're here to help! Just drop us an email at support@yogipace.comwith your height and weight, and our friendly team will assist you in selecting the ideal size for you.
How can I get the first purchase code?
How can I get the first purchase code?
To receive a 10% off code for your first order, simply sign up for our email newsletter. It's a great way to stay in the loop about our latest products and offers!